SHIPPING

GENERAL INFORMATION

All orders are shipped within 24 hours of the order being placed. This may vary during sales seasons or holidays. In the case of this not happening, you will be notified by our team and you will be given an estimated shipping date.

OYSTERLAND ships worldwide. Below you will find further details on shipping costs for every shipping country.

If you want to change the delivery address once your order has been placed, it is very important that you contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.

Any change of shipping address after your order has been shipped will have an additional shipping fee equivalent to the shipment cost for any given country.

For all orders shipped to Sweden, the selected courier in charge of the transportation and delivery of your order is PostNord.

For international orders, orders are passed through to international courier companies who take care of air transportation.

As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order. The courier company will contact you on the phone number that you gave during purchasing to inform you about the expected delivery date and time. In the event that you are not at the shipping address upon delivery, the courier company will also contact you in order to reschedule a second delivery attempt at your convenience.

SHIPPING EXPENSES

SWEDEN

< 1 kg 50 kr. > 1 kg 75 kr.

Delivery time – up to 5 days from shipping day

OTHER COUNTRIES

182 SEK

Delivery time – up to 10 days from shipping day

Shipments to non-European Union countries may be eligible for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.

ORDERS & PAYMENTS

Each and every one of our pieces is carefully prepared in our facilities, so all your orders should arrive in perfect condition. Should this not be the case, please send us an email to hello@oysterland.studio.

If you are struggling to complete your order or to navigate through our website, please restart your web browser. If the problems persist, contact us and our team will help you as soon as posible.

We use special packaging on each and every order that is great when ordering as a gift.

Our accepted payment methods are:

Credit card, through the Stripe payment Gateway, which ensures maximum security on all your transactions

Direct bank transfer

Accepted credit cards are VISA, MasterCard, American Express and other international credit cards

If you are experiencing any problems with your payment, please try the following:

Use an alternative credit card

Use an alternative payment method

Restart your web browser and try again

Delete the cookies from your computer or empty your cache memory. After that, try again

If your problems persist, don’t worry. Get in touch with us by sending an email to hello@oysterland.studio

RETURNS & EXCHANGES

WHEN CAN I MAKE AN EXCHANGE?    

My products were faulty when I received them

The product didn’t meet my expectations and I would like to change if for another

In all cases, any products sent in for an exchange must be in perfect condition, otherwise we will not be able to proceed with the exchange. It is your responsibility to provide the necessary packaging to make sure the products arrive in good condition. If you are struggling to find the correct packaging for your shipment, we suggest you use the box you received with your initial order.

HOW DO I MAKE AN EXCHANGE?

Send us an email to hello@oysterland.studio letting us know why you want to change your items.

As soon as your exchange has been approved by our team, your new item will be shipped, and upon delivery you will need to return the exchanged product to the courier professional.

For internacional exchanges, our Customer Service team will inform you about the due procedure and conditions.

OYSTERLAND does not take any responsibility for any lost parcel, and it will be the buyer’s responsibility to make sure that the parcel contains all of the necessary information to be delivered to the correct address.

HOW LONG DO I HAVE TO EXCHANGE MY PRODUCTS?

Exchanges will be accepted up to 30 days after you receive your shipping confirmation email.

HOW MUCH DOES IT COST TO MAKE AN EXCHANGE?

In the case of a justified exchange (see “When can I make an exchange?”), all costs associated with product exchanges will be the buyer’s responsibility. The exchange expenses will need to be paid through bank wire transfer, before the exchange is made.

For internacional exchanges, our team will inform you about the due procedure and conditions.

Should you want to proceed with the exchange of any product of a different price, any difference will be settled through bank wire transfer. Exchanges for cheaper products are not allowed.

SHOULD I SEND THE PRODUCTS I WOULD LIKE TO CHANGE?

There is no need for you to ship the products you would like to exchange, unless you are an international customer. As soon as your exchange is approved by our team, you will receive detailed instructions on how to hand in the products you want to exchange.

RETURNS

CAN I RETURN MY ORDER AND GET A REFUND?

OYSTERLAND does NOT accept any returns except when the order is delivered in bad condition (faulty items). If you did not receive your items in perfect condition, please contact us immediately.

HOW WILL I RECIEVE MY REFUND?

Once your return has been approved, the refund will be made to the account you used to place your order.

WHEN WILL I RECIEVE MY REFUND?

After your refund is approved, you will receive a confirmation email. After that, it may take up to 10 business days before you see the money back in your account.